Last Updated: July 2025

At Axellea, we're committed to delivering your order as quickly and safely as possible. Below you'll find everything you need to know about our shipping process.

Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

Once your order has been processed and shipped, you'll receive a confirmation email with your tracking information.

Please note that processing times may be slightly longer during holidays, product launches, or promotional events.

Shipping Times

Estimated delivery times:

• United States: 5–10 business days

• Canada: 7–12 business days

• Australia: 7–14 business days

• United Kingdom: 7–14 business days

• International: 10–20 business days

Delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, or carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location.

We may offer free shipping on qualifying orders during special promotions. Any applicable shipping offers will be clearly displayed on our website.

Order Tracking

As soon as your order ships, you'll receive a tracking number via email.

Please allow 24–48 hours for tracking information to become available after your package has been dispatched.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

Axellea is not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error, contact us immediately, and we'll do our best to update your information before your order ships.

Lost, Delayed, or Damaged Packages

While we work with trusted shipping partners, delivery delays can occasionally occur due to circumstances beyond our control.

If your package is lost, significantly delayed, or arrives damaged, please contact our support team within 7 days of delivery so we can assist you.

International Orders

International shipments may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we are unable to make changes or cancellations.

Contact Us

If you have any questions about shipping or your order, we're here to help.

Email: support@axellea.com

We aim to respond to all inquiries within 1–2 business days.