Return & Refund Policy


Last Updated: July 2025

At Axellea, your satisfaction is important to us. We want you to feel confident with every purchase. If you're not completely satisfied with your order, we're here to help.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must be returned in its original packaging with all included accessories.

  • Proof of purchase or your order number is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Used beauty or personal care devices

  • Items damaged due to misuse or improper handling

  • Products returned without original packaging

  • Gift cards (if applicable)

  • Final sale or clearance items

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items that are defective or damaged upon arrival. If you need an exchange for the same item, please contact our support team.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders are processed quickly to ensure fast shipping. If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, it can no longer be canceled.

How to Start a Return

To request a return, please contact our customer support team with:

  • Your full name

  • Order number

  • Reason for the return

  • Photos (if the item is damaged or incorrect)

We'll provide you with return instructions once your request has been reviewed.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us.

Email: support@axellea.com

We aim to respond to all inquiries within 1–2 business days.

Thank you for choosing Axellea. We appreciate your trust and are committed to providing premium products and exceptional customer service.