We're here to make your experience with Axellea as smooth as possible. If you can't find the answer you're looking for, please contact our support team; we're always happy to help.

What is the Axellea™ V-Roller?

The Axellea™ V-Roller is a beauty device designed to enhance your daily skincare routine. It combines Red Light Therapy, Blue Light Therapy, soothing vibration, and 3D sculpting rollers to help reduce the appearance of puffiness, relax facial muscles, and promote healthier-looking, radiant skin.

How often should I use the Axellea™ V-Roller?

For the best experience, we recommend using the device for 5–10 minutes per session, 3–5 times per week. You can also incorporate it into your daily skincare routine if desired.

Can I use the V-Roller on areas other than my face?

Yes. The Axellea™ V-Roller is suitable for use on the face, neck, jawline, arms, legs, shoulders, and other areas of the body where gentle massage is desired.

Is the device rechargeable?

Yes. The Axellea™ V-Roller features a USB rechargeable battery, making it convenient for home use and travel.

Is the device safe for sensitive skin?

The V-Roller is designed to provide a gentle massage experience. If you have sensitive skin or a medical condition, we recommend consulting your healthcare provider before use.

Does the device help reduce puffiness?

The massage rollers are designed to help reduce the appearance of puffiness while supporting a refreshed and more sculpted-looking complexion.

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 5–10 business days.

Do you offer free shipping?

Yes. We offer Free Standard Shipping on qualifying orders. Shipping promotions are displayed during checkout when available.

Can I track my order?

Absolutely. Once your order has shipped, you'll receive a confirmation email with a tracking number so you can monitor your delivery.

What is your return policy?

We offer a 30-Day Satisfaction Guarantee. If you're not completely satisfied with your purchase, please contact our support team within 30 days of delivery to begin the return process.

How do I clean the device?

After each use, gently wipe the rollers and exterior with a soft, slightly damp cloth. Do not immerse the device in water or use harsh cleaning chemicals.

Can I use skincare products with the V-Roller?

Yes. The Axellea™ V-Roller can be used with your favorite serums or moisturizers to complement your skincare routine. Always follow the instructions provided with your skincare products.

Is the device waterproof?

No. The Axellea™ V-Roller is not waterproof. Keep it away from excessive moisture and never submerge it in water.

How can I contact customer support?

Our support team is here to help. Visit our Contact Us page or email us with your order number and questions, and we'll respond as quickly as possible.

Is my payment information secure?

Yes. Your payment is processed through secure, encrypted checkout technology. We do not store your payment information, and every transaction is protected using industry-standard security measures.

Disclaimer

The Axellea™ V-Roller is intended for cosmetic use only. Individual results may vary. This product is not intended to diagnose, treat, cure, or prevent any disease.